We aim to ensure customer satisfaction while maintaining clear and fair policies. Please review our return and exchange terms below:

  1. Return & Exchange Period
    Items may be returned or exchanged within 15 days from the purchase date stated on the original invoice.

  2. Condition of Returned Items
    Returned products must be in their original condition, unused, and undamaged. Returns must be accompanied by the original invoice or the phone number linked to the invoice.

  3. Fees
    Any delivery, exchange, or return fees will be calculated and applied based on the total invoice value once the request is submitted.

  4. Non-Returnable Items
    Customized products and special orders made according to the customer’s specifications are not eligible for return or exchange.

  5. Product Care Disclaimer
    The company is not responsible for any damage caused to stainless steel or aluminum products due to cleaning with chemical materials or improper maintenance.